FAQ
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HOW FAR IN ADVANCE DO I NEED TO BOOK AN APPOINTMENT?
If you have a specific date and time in mind, or are booking for several people to come in at the same time, then at least a week’s notice is highly recommended to avoid disappointment. Our Full Service appointments ideally require a similar period of advanced notice. For haircuts, several days in advance is highly recommended, however if you contact concierge@murdocklondon.com on the day, we may still be able to book you in.
ARE MURDOCK PRODUCTS TESTED ON ANIMALS?
No. Murdock does not conduct or commission animal testing on raw materials or finished products by our laboratories or our suppliers.
IS MURDOCK PACKAGING ECO-FRIENDLY AND RECYCLABLE?
Yes. The outer packaging (carton) is recyclable and Forest Stewardship Council (FSC) certified. The plastic bottles and pots, glass containers of Colognes and the Murdock Candle are fully recyclable. However please remove the lids and pumps before disposing, as these are not currently recyclable. We are moving further forward in 2021 with new Post-Consumer Resin (PCR) 100% recycled bottles.
ARE MURDOCK PRODUCTS VEGAN?
We are committed to having a 100% vegan product range, and any non-vegan products will have been reformulated by Spring 2021. A small number of older formula products are still on sale as we run down stock: Matt Mud (Beeswax), Hair Play (Beeswax), Quince & Oakmoss Shampoo (Honey) and Pre Shave Oil (Propolis). All these products will be restocked in 100% vegan versions, except Pre Shave Oil, which is being discontinued. We will update this list as we restock.
IS THE MURDOCK RANGE SUITABLE FOR VEGETARIANS?
Yes. Murdock products are suitable for vegetarians.
ARE MURDOCK PRODUCTS NATURAL?
No. However our products contain many high performance, active ingredients of botanical origin.
ARE MURDOCK PRODUCTS ORGANIC?
No. Murdock products are not certified as organic.
ARE MURDOCK PRODUCTS HYPOALLERGENIC?
For the majority of men, no. If you have a known allergy please read the ingredients list before making a purchase or consult with your doctor. If you suffer from conditions such as eczema or other known sensitivity we would also advise to patch test any new product on the skin.
DO MURDOCK PRODUCTS CONTAIN PRESERVATIVES?
Yes. Grooming products need to contain a preservative system that guarantees safety and efficacy. We have achieved this without the use of parabens.
DO MURDOCK PRODUCTS CONTAIN ALCOHOL?
Yes. Our Colognes contain Alcohol-denat.
IS THE MURDOCK RANGE GLUTEN FREE?
Yes.
DO MURDOCK PRODUCTS CONTAIN NUTS?
Some. The majority of Murdock products are nut-free but some contain nut oils or butters. Traditional Shaving Soap (Sweet Almond, Cacay Nut), Pre Shave Oil (Sweet Amond), Post Shave Balm (Sweet Almond), Beard Oil (Macadamia, Argan), Face Moisturiser (Shea), Lip Salve (Shea).